FAQ

Find practical answers for each stage of an order below.

How do I check the product details?

Read the product page and select the required option before adding an item to the cart. Ask us to clarify missing specifications or compatibility details before purchase; do not assume a feature that is not stated.

Where do you deliver and what does it cost?

Standard delivery is free for orders we accept to Canadian addresses. We prepare orders in 1–2 business days; transport after dispatch normally takes 4–6 business days, giving an estimated total of 5–8 business days.

How can I follow a parcel?

We send shipment confirmation and tracking information when the carrier makes it available. The first tracking event can follow dispatch rather than appearing immediately. Contact us if there is no progress or the parcel is marked delivered but cannot be found.

Can I return or exchange an unwanted item?

You have 30 days after delivery to request a return or exchange, including a change of mind. No reason is required for a request within this period.

Who pays for the return?

We pay the return shipping cost for an approved return or exchange and supply a prepaid return label or an equivalent free return method. No restocking fee applies.

When will a refund arrive?

Approved refunds are sent to the original payment method. We process them within 10 business days of approval. The bank or card issuer normally needs a further 5–10 business days to show the credit.

What if the item has a problem?

Tell us if an item arrives damaged, defective, incorrect, incomplete or different from its description. We will arrange a refund, replacement or another appropriate remedy. Photos can help us assess the issue, but will not remove any legal remedy available to you.

Which payment methods and currency are used?

Payment is in Canadian dollars (CAD). Use the methods actually displayed for your order in checkout. The final summary shows applicable taxes before payment.

Can I cancel or change an order?

Contact us as soon as possible. We will try to make the change before dispatch and explain available options if it has already shipped. Applicable cancellation rights and our return promise remain available.

How do I reach customer service?

Start with the order number and the item you want help with. For questions before purchase, the product link and selected option are useful.

Email: support@kelorygoods.shop
Telephone: 905-555-2476
Business address: 2210 4 St Sw, Calgary, Alberta, T2S 1W9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).