Shipping

Delivery in Canada

Standard delivery is free for orders we accept to Canadian addresses. We prepare orders in 1–2 business days; transport after dispatch normally takes 4–6 business days, giving an estimated total of 5–8 business days.

Address and order changes

Check the recipient, postal code and full delivery address before payment. Contact us promptly about an error or cancellation. We will try to make the change before dispatch; if an accepted order has already shipped, we will explain the available return or delivery options.

Following your shipment

We send shipment confirmation and tracking information when the carrier makes it available. The first tracking event can follow dispatch rather than appearing immediately. Contact us if there is no progress or the parcel is marked delivered but cannot be found.

Delays and service availability

Business days exclude weekends and public holidays. Weather, carrier disruption and remote-area access can affect estimates. If a delay occurs, we will help trace the order and communicate available options; applicable rights to cancellation, a refund or another remedy are not excluded. Service availability is checked at checkout before payment.

Help after arrival

Tell us if an item arrives damaged, defective, incorrect, incomplete or different from its description. We will arrange a refund, replacement or another appropriate remedy. Photos can help us assess the issue, but will not remove any legal remedy available to you. See Refund for the return process.

Email: support@kelorygoods.shop
Telephone: 905-555-2476
Business address: 2210 4 St Sw, Calgary, Alberta, T2S 1W9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).