Terms

Ordering

Review the item, quantity, options and delivery details before ordering. An acknowledgement confirms that a submission was received; any later acceptance or dispatch confirmation identifies the goods we will supply. If we cannot fulfil an order, we will notify you and return any payment collected for it.

Prices and payment

Prices and payments are in Canadian dollars (CAD). Applicable taxes and any optional service costs are shown before you confirm payment; standard delivery is free. Select a payment method actually offered in checkout. If a genuine price or description error affects your order, we will explain the issue and seek your agreement to a correction or provide cancellation and a refund; we will not impose a higher price after payment without agreement.

Delivery and returns

Standard delivery is free for orders we accept to Canadian addresses. We prepare orders in 1–2 business days; transport after dispatch normally takes 4–6 business days, giving an estimated total of 5–8 business days. You have 30 days after delivery to request a return or exchange, including a change of mind. No reason is required for a request within this period. We pay the return shipping cost for an approved return or exchange and supply a prepaid return label or an equivalent free return method. No restocking fee applies. Read Shipping and Refund for the process.

Changes, cancellation and use

Contact us promptly to request cancellation or an address change. We will explain what can still be changed before dispatch and the available rights if the goods have shipped. Use the website lawfully and provide accurate information needed for your transaction. Policy updates apply prospectively and do not remove rights attached to an existing order.

Responsibility and applicable rights

We remain responsible for the obligations imposed on us by applicable law. No term excludes liability that cannot legally be excluded or makes you waive mandatory warranties, remedies, complaint rights or access to courts. These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term. Contact us about a dispute so we can try to resolve it; this does not require you to give up an external complaint or legal remedy.

Email: support@kelorygoods.shop
Telephone: 905-555-2476
Business address: 2210 4 St Sw, Calgary, Alberta, T2S 1W9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).